Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
Privacy policy
Below is a GDPR-friendly Etsy Privacy Policy adapted for **Scrunchapples** and based on Etsy's recommended structure, customized for your shop.
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# Privacy Policy
This Privacy Policy describes how and when **Scrunchapples** ("we", "us", or "our") collects, uses, and shares information when you purchase an item from our Etsy shop, contact us, or otherwise use our services through Etsy.com and its related services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. For more information about Etsy's privacy practices, please refer to Etsy's Privacy Policy.
## Information We Collect
To fulfil your order, Etsy provides us with certain information you have authorised them to share, including:
* Your name
* Email address
* Postal address
* Payment information (processed securely by Etsy)
* Details of the products you purchase
You may also choose to provide additional information if you contact us directly regarding your order or request customer support.
## Why We Need Your Information
We use your personal information to:
* Process and fulfil your order
* Provide customer service and respond to enquiries
* Resolve disputes where necessary
* Comply with our legal and tax obligations
* Improve our products and customer experience
Where you have given us your explicit consent, we may also use your email address to send marketing communications. You may withdraw this consent at any time.
## Information Sharing and Disclosure
We respect your privacy and only share your information where necessary.
Your information may be shared with:
* **Etsy**, to provide our services and comply with Etsy's Seller Policies.
* **Delivery providers**, solely for the purpose of shipping your order.
* **Professional service providers**, such as accountants or legal advisers where required.
* **Government or regulatory authorities**, if required by law or to protect our legal rights.
We never sell or rent your personal information to third parties.
## Data Retention
We retain your personal information only for as long as necessary to fulfil your order and comply with our legal, accounting, and tax obligations.
Typically, order information is retained for up to **7 years** where required by applicable tax laws.
## International Data Transfers
Because Etsy and some service providers operate globally, your information may be processed outside your country of residence. Where applicable, appropriate safeguards are used to protect your personal information in accordance with relevant data protection laws.
## Your Rights
Depending on where you live, including within the UK, EU, or other jurisdictions with applicable privacy laws, you may have the right to:
* Access the personal information we hold about you
* Correct inaccurate information
* Request deletion of your personal information (subject to legal obligations)
* Restrict or object to certain processing
* Withdraw consent for marketing communications
* Lodge a complaint with your local data protection authority
## Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
**Scrunchapples**
**Email:shop@scrunchapples.com
For requests relating to personal information held directly by Etsy, you may also contact Etsy through their Help Centre.